Terms & Conditions

Here at Andertons Music Co. we're dedicated to your total satisfaction, and that means being totally transparent about how we use data and new technologies. So these aren't just your regular boring terms and conditions, we've gone the extra mile to explain how the more advanced features of our site work and why we do it.

Nothing in these terms and conditions affects your statutory rights as a consumer, of course!

Contacting Us

  • Andertons Music Co.
  • 58 & 59 Woodbridge Road, Guildford, Surrey
  • GU1 4RF, United Kingdom
  • Telephone: 01483 456 777
  • Fax: 01483 456 722
  • Email: info@andertons.co.uk
  • VAT Number: 211 457 986
  • Contact Us Page

Returns, Refunds & Exchanges

Delivery Policy


Privacy Policy

  • At Andertons Music Co. we're committed to
    respecting your privacy. Please refer to our
    Privacy Policy page below for full details:
  • Privacy Policy

Cookies & Tracking Policy

  • For our full policy on
    Cookie/Tracking Technology,
    follow the link below:
  • Cookie Policy

When shopping with Andertons Music Co. online, you can pay using all major credit/debit cards, PayPal and instant online finance (powered by V12 Retail Finance).

Credit & Debit Cards

  • We accept all major credit and debit
    cards including Mastercard, Visa,
    American Express and Maestro.


  • Andertons Music Co. also accepts
    payment through PayPal.

V12 Retail Finance

  • Andertons Music Co. have the latest in
    online finance technology, and we offer
    V12 finance packages across thousands of products
    on our website and in store.

Payment Security

When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection laws, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive information to you.

Distribution of Information

We may share information with governmental agencies or private companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. We will not provide your information to any other company or organisation for marketing purposes.

Product Reviews Policy

We will publish both positive and negative reviews that are objective, inoffensive and provide useful information about a product to potential customers. We have the right to not publish reviews that do not offer useful information or contain spam. We will also reject reviews that are not focused on the product that the review is concerning. Other reasons for not publishing a review may include the use of profanities, politically-motivated or discriminatory statements, and unqualified or unfair statements regarding a product, a manufacturer or Andertons Music Co.

In providing our customers with a product review service, our aim is to help our customers make informed choices and differentiate between similar products; not to pretend that every single product we sell is flawless! If you would like to write a review, please remain objective, factual and inoffensive. State your honest opinion and we will most likely publish your review.

If you would like to make a comment regarding our service, please inform us via the Contact Us page and not in a product review. We would like to ensure that all of our customers are happy with their shopping experience at Andertons Music Co. So if you have anything to say, be it praise or criticism, we would welcome your feedback so that we can continually improve and offer you a high level of service.

Website Disclaimer

It is our aim to keep all information on this website correct, however we do not warrant the accuracy and completeness of the material on this website. We reserve the right to make changes to the material on this website or to products and prices described in the site, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.

If you have any suggestions or comments on how you think we could improve this page, please email us using the contact form at the bottom of this website.

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