Delivery

Here at Andertons Music Co. we believe that we stock some of the best musical equipment in the world. That?s why we want to make it as quick and easy as possible for you to get your order - safe and sound!

We offer a wide range of delivery options, to help fit around your busy lifestyle without compromise. This includes free delivery for mainland UK orders over 99, and competitive delivery rates worldwide.

UK Delivery Options

Standard UK Delivery

Free delivery on items over £99*

Order before 2pm - next working day delivery!

Monday to Friday

Orders/items under  £99 charged by weight

(Mainland UK only - excludes Northern Ireland and remote postcodes)

*(Exceptions may apply for extremely large items which we cannot deliver with our normal couriers)

Named Day Delivery

Choose a specific delivery date to fit your schedule*

Free delivery on items over £99**

Simple calendar navigation at checkout stage

*(Subject to stock levels)

**(Exceptions may apply for extremely large items which we cannot deliver with our normal couriers)

Weekend Delivery

£9.99 Sat & Sun delivery charge

Order before 2pm Friday - receive your order Saturday

Order before 12pm on a weekend & get your order the next day

Other premium delivery services available at checkout stage

*(Mainland UK only & items must be in stock)

Click & Collect

Get your gear within hours of ordering!

Order online with 10% deposit - order will be ready for collection in-store

We'll send an email notification when ready to collect

No delivery charges!

Northern Ireland

Fast 1-3 day delivery service to BT Postcodes

Insured Courier Delivery

£3.99 – £14.99 delivery charge*

*(Dependent on weight)

Remote Postcodes

1-3 day delivery service

Chargeable remote areas: IM, KW, ZE

Includes Scottish Highlands, Channel Islands, and any other UK Island (except Isle of Wight)

£9.99 – £19.99 delivery charge*

*(Dependent on postcode and weight)

UK Delivery FAQs

To help you find the answers you're looking for, we've combined our most frequently asked delivery questions, so you don't have to! Just click on the questions below to see the answers:

Is the product I have ordered in stock and ready for dispatch?

We show real-time stock levels on each product page on our website. This information is updated regularly, so if our website says we have something in stock - we do!

During extremely busy trading periods such Christmas, or in unforeseen circumstances such as those caused by severe weather, we cannot guarantee the same dispatch and delivery schedule. If your order is time sensitive, please order in good time to avoid disappointment.

If some items included in your order are in stock and some are not, you can choose to split your order into multiple deliveries - simply contact us to do so.*

*Please note - This will incur additional delivery charges. We cannot split orders paid for using Instant Finance.

Can my order be delivered to an alternative address?

Yes, we can deliver to an alternative address for credit and debit card payments.

However, for finance orders we MUST deliver to the billing address. We cannot make any exceptions to this.

For orders paid for using PayPal, the address you enter into the billing address field will be the address that we deliver to. This does not have to be the card/bank account billing address, but we ask that you do use an address verified by PayPal to avoid delaying your order.

Please note that we cannot deliver to PO boxes at this time.

How can I track my order?

When we have dispatched your order, we will send you an e-mail containing the information required to track your order with one of our couriers (UPS and DPD in the UK).

You can also login to your Andertons account to find tracking information links.

Do you deliver on bank holidays?

Unfortunately we do not dispatch orders on public holidays or bank holidays. Our courier(s) will not deliver orders on these days either. These days are not considered "working days" in the context of the Andertons Music Co. delivery schedule.

Do I need to be at home for my delivery?

Yes. All orders must be signed for, so please ensure that someone is in to receive your order on the day that it is due. We will let you know by e-mail once we have dispatched your order.

What happens if I miss my home delivery?

If our courier attempts to deliver your parcel and you're out, they will leave a note and attempt to deliver again on the following day.

You will also have the opportunity to reschedule or have it delivered to a local depot for you to collect at your own convenience.

What about other UK areas? (Scottish Highlands, Northern Ireland & Channel Islands)

Some parts of the UK are classed as "remote areas" by our couriers which means delivery normally takes 1-3 days to arrive with you after dispatch.

If you live in any of the following postcodes delivery is still free on orders over 99.

AB10 to AB16, AB21 to AB25, AB30 to AB39, AB41 to AB45, AB51 to AB56, DD5, DD7 to DD11, EH43 to EH45, FK8, FK16 to FK21, IV1 to IV20, IV25 to IV26, IV30 to IV32, IV36, IV63, KA4, KA6, KA16 to KA19, ML8 to ML12, PA23 to PA38, PA80, PH1 to PH13, PH15 to PH26, PH30 to PH35, PH49, PH50, SY15 to SY25, TD2 to TD11, TD13, TD14.

If you live in a BT, IM, KW, or ZE postcode area, delivery is chargeable by weight starting from 3.99 for Northern Ireland and 9.99 for Scottish Highlands.

For delivery to the Channel Islands, please select "Jersey" or "Guernsey" in the COUNTRY field when entering your address. Prices start from 13.99.

International Delivery

We always do our utmost to get gear to you with the best possible shipping costs and insured couriers, wherever you are. We maintain a consistently high satisfaction rate, so be assured that we will deal with any issues (albeit rare) as quickly and efficiently as possible.

Your order will be charged in GBP, and your bank will do the conversion. Please check with your bank account provider to find out exactly how much you will be charged.

Does Andertons Music Co. deliver to my country?

Andertons Music Co. ships to most countries within the EU and a selection of other international nations. However, here's how to quickly find out the delivery charge for the items in your basket.

New Customers

You can quickly find out your delivery costs by choosing the "checkout as guest" icon and entering your address. Your total costs will then be updated accordingly. If your country is not in the "country" drop down list, unfortunately shipping is currently not available.

Please note - We will not save any of your details on our system unless you create an account with us or complete the checkout process.

Returning Customers

Sign in and all your preferences will be updated. Your delivery costs will automatically show in your basket.

If your country is not on the list, it is most likely that it is not economical for us to ship to you. However, if you are interested in getting a quote for international shipping to your country, please contact our customer services team by telephone on +44 (0)1483 456777, or by emailing mailorder@andertons.co.uk

Here is a full list of the countries we currently ship to.

UNITED KINGDOM
ANDORRA
AUSTRALIA
AUSTRIA
BELGIUM
BOSNIA AND HERZEGOVINA
BULGARIA
CANADA
CROATIA
CZECH REPUBLIC
DENMARK
ESTONIA
FAROE ISLANDS
FINLAND
FRANCE
GERMANY
GIBRALTAR
GREECE
HONG KONG
HUNGARY

ICELAND
INDONESIA
IRELAND
ITALY
JAPAN
KOREA, REPUBLIC OF
LATVIA
LIECHTENSTEIN
LITHUANIA
LUXEMBOURG
MACEDONIA
MALAYSIA
MALTA
MEXICO
MOLDOVA, REPUBLIC OF
MONACO
MONTENEGRO
NETHERLANDS
NEW ZEALAND
NORWAY

PHILIPPINES
POLAND
PORTUGAL
ROMANIA
SAN MARINO
SERBIA
SINGAPORE
SLOVAKIA
SLOVENIA
SPAIN
SPAIN (Canary Islands)
SWEDEN
SWITZERLAND
TAIWAN, PROVINCE OF CHINA
THAILAND
TURKEY
UK (Channel Islands)
UNITED ARAB EMIRATES
UNITED STATES

International Delivery FAQs

To help you find the answers you're looking for, we've combined our most frequently asked delivery questions, so you don't have to! Just click on the questions below to see the answers:

Can I see prices in my local currency?

We have to advertise all our prices in GBP, and we have to show the price including VAT (20% sales tax). If you live inside the European Union (EU), this is the price you will pay.

However, if we ship your order to a country outside of the European Union you don?t have to pay VAT, which means the price of the order will come down by 20%. For example: an order that costs 369 to an EU customer, will cost a customer outside the EU 307.50. Sales tax is deducted automatically when you update your delivery country in the checkout.

Do I need to pay Import Taxes?

If you live outside the EU you will probably have to pay a local 'import tax' to the courier when your items are delivered.

Please ensure that you find out what your local import taxes are going to be before you order. We cannot refund an order because of these customs charges.

How long does international delivery take?

The majority of orders are shipped by UPS and are insured against loss and damage. Once we have dispatched your order you will receive tracking information by email which will advise you of the projected delivery time.

All orders must be signed for, please ensure that someone is in to receive your order on the day that it is due.

What Forms of payment do you accept?

We accept all major credit cards & Paypal.

The GBP price that we?ll charge you will automatically be converted to your local currency by your bank or by Paypal. The exchange rate will be the bank's exchange rate for that day.

If you?re not sure what exchange rate you?ll get when you make the purchase then you can use an online currency converter to get an estimate. Please note that your bank may have a slightly different rate, or add their own charges when they convert from GBP to your currency.

What happens if the item is out of stock?

If the item you order is out of stock you will still need to pay for the item when you order. We will ship your goods to you as soon as they arrive.

If at any point you get bored of waiting, we will cancel the order and refund the total amount, no problem!

How do I know if my purchase will work? - (Power / voltage compatibility)

Any order being sent outside the EU will be tested before dispatch to ensure the goods are functioning and undamaged when they leave us. We will contact you by email to go through the details of this and will await your confirmation before proceeding with testing the goods.

All products supplied by Andertons are intended for use at UK mains voltage 230v, if you are in a country where mains voltage is anything other than 220v-240v you may need to use a stepdown transformer which would be sourced and used at your own cost and risk.

International Warranty & Returns Policy

Within the EU we offer a 12 month warranty as standard on all new items. Second hand products come with a 3 month parts and labour warranty.

We do not offer a warranty on any goods sold outside the EU, however, if you have an issue with a product purchased from us please do get in touch and we will offer advice on the best way for you to have the item fixed.

In the unlikely event that an item is damaged in transit, or arrives faulty, we are happy to help correct things. Our product experts will guide you though the possible solutions and try and help you to troubleshoot issues over the phone/e-mail without you needing to return the item.

If the item is still faulty, we are happy to liaise with a local technician of your choice and pay toward the cost of fixing the problem if necessary.

If an item does need to be returned to us for any reason, then you will be responsible for paying all of the required shipping fees. However, international returns are rare and we will do everything we can to avoid you having to ship the item back to us.

For our full returns policy, please visit our returns page.

CITES - International Restrictions

You may be aware that new international restrictions have been put in to place that affect the movement of rosewood and bubinga around the world. Depending on the products involved and where you require delivery to we may be able to ship it outside the EU though fees for the CITES certification may apply. Any order containing one of the restricted materials being sent outside the EU will have a delayed shipping time.

Please feel free to get in touch with any questions, you can read a bit more about the CITES restrictions here:

www.andertons.co.uk/cites-law-guitarists

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