All of our digital pianos are shipped in large packages and are considerably heavy. We take into consideration multiple factors including the quality of the packaging to utilise the most suitable courier service which may delay the dispatch date. This is simply to prevent any possible transit damage and to ensure the item arrives safely.
We may be able to provide our own delivery & assembly service if you are located within a reasonable distance to the store. We can organise a suitable delivery time and date that is convenient for you. We also have the ability to organise a more flexible, time specific delivery service using a local courier if a setup is not required. Please note that this may be a chargeable service and would recommend contacting us to discuss further.
Our couriers will only provide a delivery service and will not assemble the piano. The couriers will only use one delivery driver who may require some assistance upon delivery and is only required to deliver the goods to the entrance of the property. With this is in mind, please consider the following factors:
- Organising assistance if situated above ground floor level in order to get the package inside your property. (We are able to provide boxed dimensions if you have access to a lift).
- You have mobility restrictions which prevent you from assisting the delivery driver.
- If there are any obstructions leading towards the property which may inhibit courier access.
The couriers will provide an all-day delivery service, meaning they are unable to provide a delivery time slot and do not contact you prior to delivery. This service is available between Monday to Friday. We recommend you contact us if you require a weekend delivery to see if this is possible.
Other delivery services may be available depending on your location and piano model. Contact us on 01483 456777 or at for more information.
We recommend contacting us prior to visiting the store if you wish to collect a piano so we can confirm the stock availability. Please note that the majority of the stock is held at our Guildford warehouse but can be transferred within one hour. We can also provide box dimensions to ensure that the goods will fit sufficiently in your vehicle upon collection.