- Andertons deliver great music gear all around the world*
- We stock popular music products from all over the world
- Competitive international delivery rates
- We use insured, well-known worldwide courier chains
- High customer satisfaction rate - order with confidence
*We deliver within the EU and to selected countries outside of the EU. Please read on below to find out exactly where we can deliver.
Do Andertons deliver to my country?
We ship within the EU and to a selection of countries outside of Europe
We ship to most EU countries and a selection of other international countries. To find out if we ship to your country, simply add an item to your basket. If your country is in the "delivery rate" drop down list, we can ship to you!
If your country is not on the list, it is most likely that it is not economical for us to ship to you. However, if you are interested in getting a quote for international shipping to your country, please contact our customer services team by telephone on +44 (0)1483 456777, or by using the contact form at the bottom of this page.
How much is delivery to my country?
Delivery charges vary from country to country. The easiest way to find out the delivery charge for an item on our website is to add that item to your shopping cart and change the "delivery rate" dropdown to your country. This will give you a delivery "quote". Please note: if you do not have to pay UK Sales Tax, this will be deducted later.
We have recently lowered our international delivery charges for many countries, so it is now cheaper than ever to buy from Andertons internationally.
Please note that if you live outside the EU you will probably have to pay a local 'import tax' to the courier when your items are delivered. Please ensure that you find out what your local import taxes are going to be before you order. We cannot refund an order because of these customs charges.
How long does international delivery take?
We use a freight service from UPS which is insured against loss or damage. Typically items take between 3 and 5 working days to arrive, but don't be alarmed if your order takes a little longer!
Please note: All orders must be signed for, so please ensure that someone is in to receive your order on the day that it is due.
International Pricing, Payment and Availability
Prices & Sales Tax
We have to advertise all our prices in £GBP, and we have to show the price including VAT (20% sales tax). If you live inside the European Union (EU), this is the price you will pay.
However, if we ship your order to a country outside of the European Union you don’t have to pay VAT, which means the price of the order will come down by 20%. For example: an order that costs £369 to an EU customer, will cost a customer outside the EU £307.50. Sales tax is deducted automatically when you update your delivery country in the checkout.
We accept all major credit cards & Paypal.
The £GBP price that we’ll charge you will automatically be converted to your local currency by your bank or by Paypal. The exchange rate will be the bank's exchange rate for that day.
If you’re not sure what exchange rate you’ll get when you make the purchase then you can use an online currency converter to get an estimate. Please note that your bank may have a slightly different rate, or add their own charges when they convert from GBP to your currency.
What if the item is out of stock?
If the item you order is out of stock you will still need to pay for the item when you order. We will ship your goods to you as soon as they arrive. If at any point you get bored of waiting, we will cancel the order and refund the total amount, no problem!
Product Warranty & Returning Items
We check items before sending
Our team know that it is important to check items for faults before sending them internationally. Before shipping your item, we will test it to make sure it is in full working order.
Please don't forget that everything that we sell that requires mains power will be made to work at 220-240v and will ship with a 3 pin UK style plug. Please double check that your country uses 220-240v mains (the USA does NOT), and that you are able to source or change the mains lead to a suitable one for your country.
International Warranty & Returns Policy
In the unlikely event that an item is damaged in transit, or arrives faulty, we are happy to help correct things. Our product experts will guide you though the possible solutions and try and help you to troubleshoot issues over the phone/e-mail without you needing to return the item.
If the item is still faulty we are happy to liaise with a local technician of your choice and pay towards to the cost of fixing the problem if necessary.
If an item does need to be returned to us for any reason, then you will be responsible for paying all the shipping fees. However, international returns are rare and we will do everything we can to avoid you having to ship the item back to us.
Why Shop Internationally at Andertons
We carry a great selection of the best music gear from all over the world. That often includes products that are exclusive to Andertons. But just because we are exclusive dealers, doesn't mean that you can only get our products in the UK.
We will do our best to get gear to you with the best possible shipping costs and insured couriers, wherever you are.
Take advantage of the exchange rate
Got a good exchange rate for your currency against the pound (GBP)? Take advantage of that and get your music gear from us in the UK! With exchange rates moving all the time, you could get a great bargain!
Please note, we will charge you in GBP, and your bank will do the conversion, so please check with your bank account provider to find out exactly how much you will be charged for an order.
High customer satisfaction rate
All our customers are independently asked to leave reviews, and many customers offer testimonials independently. You can see that we have an extremely high satisfaction rate, so rest assured that we will deal with any problems (as rare as they are) as quickly and efficiently as possible.