Here at Andertons Music Co. we believe that we stock some of the best musical equipment in the world. That’s why we want to make it as quick and easy as possible for you to get your order, safe and sound!
We offer a wide range of fully-insured delivery options outside of the UK. Using the world's leading courier, DHL, we ship to over 50 countries with low rates, 2-4 day shipping to many European destinations, 3-5 day delivery to Australasia and North America and more.
Fast Shipping Worldwide with DHL!
We Use DHL
The world's leading international courier
Manage your delivery with DHL's online tracking
To your door in less than 7 Days!
Most items arrive within 7 working days*
Order before 3pm GMT and your order will be shipped the same day*
*Subject to stock levels and location.
Affordable, Insured Service
Competitively Priced Delivery with DHL*
Fully Insured Service
*Depends on the weight of the shipment. Some products are too heavy to ship internationally.
Do Andertons Ship To ...?
These are the countries we are currently able to ship to. Please note that, if your country is not in the list, unfortunately we are unable to ship to you at this time.
BOSNIA AND HERZEGOVINA
TAIWAN, PROVINCE OF CHINA
UNITED ARAB EMIRATES
We always do our utmost to get gear to you with the best possible shipping costs and insured couriers, wherever you are. We maintain a consistently high satisfaction rate, so we'll always do our best to solve any issues or concerns you have about ordering!
How much will delivery cost to my country?
Delivery charges are based on weight and location. Once you have the items you want in your basket, proceed to the checkout to see delivery charges. Here's how:
You can quickly find out your delivery costs by choosing the "checkout as guest" icon and entering your address. Your total costs will then be updated accordingly. If your country is not in the "country" drop down list, unfortunately shipping is currently not available.
Please note - We will not save any of your details on our system unless you create an account with us or complete the checkout process.
Sign in and all your preferences will be updated. Your delivery costs will automatically show in your basket.
If your country is not on the list, it is most likely that it is not economical for us to ship to you. However, if you are interested in getting a quote for international shipping to your country, please contact our customer services team by telephone on +44 (0)1483 456777, or by emailing email@example.com
International Delivery FAQs
To help you find the answers you're looking for, we've combined our most frequently asked delivery questions, so you don't have to! Just click on the questions below to see the answers:
Can I see prices in my local currency?
All prices advertised on our site are in GBP and include VAT (20% sales tax). If you live within the European Union then this is the price you will pay.
If you place an order to be delivered outside the EU you will not have to pay this VAT and this tax amount is deducted when you enter your address in the checkout. Please note that the VAT rate applied to second hand goods is lower and will be adjusted accordingly.
Do I need to pay Import Taxes?
If you live outside the EU you will probably have to pay local import tax to the courier when your items are delivered. Please ensure you find out what your local import taxes are before you order. We cannot refund an order because of these customs charges so please do not refuse the delivery at this point as you will not get your money back.
How long does international delivery take?
The majority of orders are shipped by DHL and are insured against loss and damage. Once we have dispatched your order you will receive tracking information by email which will advise you of the projected delivery time.
All orders must be signed for, please ensure that someone is in to receive your order on the day that it is due.
What Forms of payment do you accept?
We accept all major credit cards as well as PayPal.
The GBP price that we charge you will be converted to your local currency by your card issuer or PayPal. Please be aware we have no control over the rate that is used – please refer to your card issuer.
What happens if the item is out of stock?
Payment for all orders is taken at the point of order. We will ship your goods as quickly as possible once the stock arrives. If at any point the wait becomes too long we can cancel the order and refund the amount you have paid. Please note that any refund issued would be processed in GBP.
What about Quality Control and Voltage?
Any order being sent outside the EU will be tested before dispatch to ensure the goods are functioning and undamaged when they leave us. We will contact you by email to go through the details of this and will await your confirmation before proceeding with testing the goods.
All products supplied by Andertons are intended for use at UK mains voltage 230v, if you are in a country where mains voltage is anything other than 220v-240v you may need to use a stepdown transformer which would be sourced and used at your own cost and risk.
International Warranty & Returns Policy
Within the EU we offer a 12 month warranty as standard on all new items. Second hand products come with a 3 month parts and labour warranty.
We do not offer a warranty on any goods sold outside the EU, however, if you have an issue with a product purchased from us please do get in touch and we will offer advice on the best way for you to have the item fixed.
You are still able to return any goods purchased within 14 days for a refund. Please see our returns page for the conditions of return. Please note that you will be liable for any delivery costs associated with your return, including any import/customs charges. It is important that you contact us to discuss your options before arranging any return.
For our full returns policy, please visit our returns page.
CITES Musical Instrument Restrictions
You may be aware that international restrictions have been put in to place that affect the movement of products containing rosewood and bubinga around the world.
Depending on the products involved and where you require delivery to we may be able to ship items outside the EU, but please be aware that fees for CITES certification may apply.
Any order containing one of the restricted materials being sent outside the EU will have a delayed shipping time.