IMPORTANT INFORMATION

On receipt of this returns form, we will issue you with an RA number & a confirmed collection date/time. Please ensure that the RA number is clearly marked on the outside of the box & that a copy of this form is inside the box (please press your print button to print this form). Please note, failure to clearly write the RA number on the box and/or to include this form with the return will cause delays in processing this repair.

You are responsible for packing the item for return suitably & securely for transit via a national, overnight courier. If you have kept the original packaging then that is normally best, but if not, you must ensure the product is well packaged. We cannot accept responsibility for any damage that occurs in transit due to poor packaging.

As soon as we receive the item back from you, we will send it to the appropriate repair engineer. Once the item is back with us we will arrange a convenient delivery back to you.

If at any time you would like a progress update, please call or email our customer service dept, quoting your RA number.

ONCE YOU HAVE READ & UNDERSTOOD THIS INFO PLEASE PRESS THE SUBMIT BUTTON & WE WILL BEGIN TO PROCESS YOUR RETURN AS SOON AS POSSIBLE.